For a cluster of hotels in Milan, we are looking for a

Chief Engineer Multiproperty

He / She manages all engineering/maintenance operations, including maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection for three hotels

He / She is accountable for managing the budget, capital expenditure projects, preventative maintenance and energy conservation. We expect him/her to have a strong focus on initiatives and projects with low environmental impact and that reduces energy consumption. He / She will be in charge for contracting with suppliers. He / She is responsible for maintaining regulatory requirements and leads the emergency response team for all facility issues.

CORE WORK ACTIVITIES

Managing Property Operations and Engineering Budgets

• Supervises Engineering
• Assists in managing the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical and life safety systems.
• Maintains and operates equipment at optimum effectiveness, efficiency and safety.
• Establishes and manages an effective rooms maintenance program.
• Ensures compliance with all Engineering departmental policies, standards and procedures.
• Manages department's controllable expenses to achieve or exceed budgeted goals.
• Select and order or purchase new equipment, supplies, and furnishings with a preference for items with a low environmental impact.
• Inspect and evaluate the physical condition of facilities in order to determine the type of work required.
• Recommend or arrange for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.
• Supervises the day-to-day operations of Engineering.

Leading Safety and Security

• Manages Safety and Security for the three properties.
• Reviews the evacuation plan and fire procedures on a quarterly basis.
• Conducts a self-audit of property's compliance with threat condition procedures on a quarterly basis.
• Maintains communication with local police or local security network.
• Verifies that all inspection points comply with proper inspection procedures.
• Participates to Security Councils.

Maintaining Property Standards

• Maintains accurate logs and records as required.
• Assists in effectively planning, scheduling and evaluating preventative maintenance programs.

Providing Exceptional Customer Service

• Handles guest problems and complaints effectively.
• Empowers employees to provide excellent customer service.
• Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations.

Managing Profitability

• Helps establish priorities for total properties maintenance needs.
• Ensures on-going communication occurs in all areas of responsibility to create awareness of business objectives, awareness of expectations and recognition of exemplary performance.

Managing and Conducting Human Resources Activities

• Celebrates successes and publicly recognizes the contributions of team members.
• Establishes and maintains open, collaborative relationships with employees.
• Ensures employees are treated fairly and equitably.
• Strives to improve service performance.
• Provides feedback to employees based on observation of service behaviors.
• Supervises employee's ability to execute departmental and properties emergency procedures.
• Reviews employee satisfaction results to identify and address employee problems or concerns.
• Solicits employee feedback.
• Helps ensure regulatory compliance to facility regulations and safety standards.
• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Ensures properties policies are administered fairly and consistently.

REQUIREMENTS

• At least 3 years’ experience as Head of Maintenance or Chief Engineer for an international hotel chain;
• Knowledge of the Italian law and effective handling of documentation and permits;
• 5-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major
• Excellent knowledge of Italian and English, both written and spoken

Location: Milan