We are looking for a visionary and operationally strong Chief Operating Officer (COO) to lead India operations in the IT Services sector, with a strong focus on BFSI domain. The ideal candidate will bring deep domain experience in BFSI along with hands-on expertise in Software Testing & QA. The COO will be responsible for operational excellence, strategic planning, delivery leadership, and scaling high-performance testing services for global BFSI clients.

Objectives of this role

• Collaborate with CEO in setting and driving organizational vision, operations strategy, and hiring levels
• Translate strategy into actionable steps for growth, implementing organization-wide goal setting, performance management, and annual operations planning
• Oversee company operations and employee productivity, building a highly inclusive culture that ensures team members can thrive and that organizational goals are met
• Ensure effective recruiting, onboarding, professional development, performance management, and retention
• Ensure compliance with national and local business regulations, and take appropriate action when necessary
• Collaborate with CXOs to define and execute business strategy, including new service lines, automation, and AI-driven testing solutions. Champion innovation in testing frameworks, tools, and accelerators tailored to BFSI clients.

Responsibilities

• Analyze internal operations and identify areas for process enhancement
• Implement business strategies and plans that align with the short- and long-term objectives developed in tandem with CEO
• Oversee operations, HR, and accounting, and partner with CEO in sales management so that sufficient investment capital can be budgeted for near-term growth targets
• Manage capital investments and expenses aggressively to ensure that the company achieves investor targets for growth and profitability
• Monitor performance with tracking software and take corrective measures when necessary, and prepare detailed updates and forecasts
• Build and maintain trusting relationships with key customers, clients, partners, and stakeholders

Qualifications & Experience:

• Minimum 20 years of experience in IT Services, with at least 10 years in leadership roles.
• Proven track record in leading testing services for BFSI clients (banking, insurance, capital markets).
• Strong experience in QA strategy, test automation, performance engineering, and regulatory compliance testing.
• Experience managing large-scale delivery operations (1000+ FTEs preferred).
• Deep understanding of BFSI IT landscapes, business processes, and risk/compliance frameworks.
• Bachelor's or Master's degree in Engineering, Computer Science, or related field.
• MBA or Executive Management Certification (preferred).