Responsible for the overall profitability of the branch and ensure its smooth functioning.

· Basis the revenue target of the Branch, create and implement plans to achieve the target.

· Set and enforce the standards of working and explain the process set by the sales and service head to

the team.

· Clearly define the roles and responsibilities of the branch employees.

· Study the location specific market and understand the factors and customer demographics and other

factors which will have an impact on the performance of the branch.

· Submit reports on the branch finances and activities to the senior management.

· Ensure conversions of sales enquiries into sales.

· Undertake periodic and timely performance updates.

· Plan and take corrective action if the branch is not performing as per target.

· Deal and engage with irate customers and ensure speedy conversions.

· Develop and ensure implementation of feedback plan for mystery customers.

· Ensure that all the support functions are fully integrated into the branch operations (finance, HR,

administration).

· Build mechanisms to track the customer data.

· Collaborate with the functional heads to chart out the development plan for the branch employees.

· Foster and build the values of the org.

· Build strong practices to ensure no unethical practices take place.

· Participate in organization wide improvement initiatives.