Our Client is a leading Multinational company in Automotive Leasing, offering also breakthrough solutions in Mobility.

For their growing operations in Greece, they are looking for a ‘Claims/Insurance Officer (Motor)’. The role reports to the Insurance Manager.

Mission:

• Deliver to drivers and customers the services subscribed by clients at the expected level of quality
• Contributes local strategy aligned to corporate for insurance services/topics
• Ensures the monitoring and achievement of key performance indicators (quality, pricing accuracy, reimbursement time.
• Contribute to the production of Corporate initiatives and ensure their implementation
• Ensure customer and driver satisfaction on its perimeter of activity
• Ensure reimbursement collection from Insurance companies

Your responsibilities:

• Manages the Insurance activity in terms of the organization’s objectives
• Checks that suppliers’ invoices agreed works have been performed and also that the amounts, which have been
• invoiced, comply with our agreement with the supplier
• Data Registers to CLS (suppliers Invoices)
• Contribute to the Drivers Survey for complaints
• Suggests new system developments
• Follows department’s procedures
• Develops a high level of cooperation with the local insurance company
• Manages insurance issues and communicates with the insurance company
• Follows up and reports weekly, the reimbursement collections of the accidents
• Monitoring clients’ re-invoicing (deductibles, etc)
• Delegates to the external layer partner if a claim needs legal managing
• Informs the Accounting Department about the local insurance company payments
• Ensure convergence through TOM’s implementation within the Fleet Services area
• Regularly challenge results and take actions to raise performance continuously
• Actively participate in Global Operations’ communities at the Group level
• Support massive data collection strategy
• Maintain and develop a high level of cooperation with Greenval
• Maintain and develop a high level of cooperation with the local insurance company ( fronting)

Your profile:

• Leadership/Management: Communication, Conflict Management, Negotiation, Decision-Making, Teamwork
• Organization/Activity management: planning, KPI monitoring, Time management, Awareness of
• internal and external customer & supplier needs
• Customer & Driver Experience oriented: continuous improvement of quality of service and satisfaction
• Critical Thinking and Problem Solving
• Rigor and Attention to details
• English speaking