Company description:

Our client is a tenured Digital Solutions, Consulting, Platforms and IT Services company, with primary focus on the Insurance, Healthcare and Financial Services domains. They are a mid-tier company whose clients include the global top 10 companies in these domains

Role details:

• Title / Designation: Client Services Director – Digital
• Reporting Manager: VP – Delivery
• Location: Hyderabad

Role & responsibilities:

• Providing strategic client interface, powered by deep Insurance domain and market expertise, customer advocacy and thought leadership, as a trusted strategic partner for the clients
• Leading delivery in all its dimensions, including timeliness, SLA adherence, quality, continuous improvement / innovation, reusability and more
• Contribution to business growth and expansion, through identification of downstream and adjacent services and solutions, leveraging delivery excellence, domain expertise and innovation
• Steering seamless stakeholder communications across client and internal teams
• Steering talent acquisition and career growth for delivery team members, doing all that it would take
• Promoting a culture of trust, equality, collaboration, and opportunity within and across teams

Candidate requirements:

• 14+ years of experience in leading technical teams, with the recent 5+ in roles of Senior Manager and above, leading a team of about 150 people
• Experience in handling and delivering large digital transformation projects
• Bachelor's Degree in Computer Science or MBA
• Deep domain expertise in Insurance, including understanding of insurance applications and processes
• Willingness for business travel in India or abroad, as required
• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills
• Host of relevant soft skills, competencies and attributes
• One or more of PgMP, SAFe® and ITIL certification – is highly desirable
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Selection process:

• 3 subject matter / technical interviews
• HR round