We are looking for a experined operation Analyst in Payments industry with Fluent German /Frech speaking skills. His key role is to connect the client with all teams within the Global Payments Business – Trading, Sales, Operations, IT as well as correspondent banks. The candidate will assist the global client services team with their day-to-day actives. 

Primary Responsibilities:

• Work with Client Services team, Operations team and Production support team in the Global Payments Business to help provide clients with accurately and timely support.
• Provide Clients with day-to-day support, including managing the support queue and initial triage.
• Assistance with integration of IT systems (API, FIX, customized solutions, inhouse platforms)
• Develop a strong product knowledge and work with the global client services team to document and build the internal knowledge base.
• Ensure all client requests are responded to in a timely fashion.
• For complex investigations, escalate and engage appropriate members of the Client Services team to determine and arrive at resolutions.
• Work with the Global Client Services team on projects and initiatives within the team.
• Responsible for establishing successful relationships with all internal team.
• This list of responsibilities may not be all-inclusive and can be expanded to include other duties or responsibilities as needed

 Knowledge and Experience

• Candidate has to be advanced in written and spoken of French/German Language(Certification in French/ German language is mandatory)
• Previous client support experience is an advantage
• Understanding of the payments services industry

Qualification and Skills

• Any Gradudates 
• Proficiency in Microsoft Office products including Excel.
• Self-reliant and confident working within a small team with exposure to key business stakeholders.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Excellent planning, organisational and time management skills.
• Communicating and coordinating work efforts with other employees and organisations.
• Excellent critical thinking/problem solving skills
• French language proficiency