For a luxury Resort in Sardinia we are looking for an

Cluster Director of Housekeeping

Core responsibilities:

• Direct and oversee the entire housekeeping operation and team on a daily basis, looking after all public areas and provide the highest level of care and service to all residents, internal employees / clients and directors in line with the agreed service level and procedures.
• Provide personalized excellent customer care and service to all residents, knowing their preferences and specific needs. Ensure every resident request is completed promptly and decisively.
• Anticipate any guests’s needs, follow up and ensure that the guest expectations are met and where possible exceeded.
• Ensure that an accurate log is maintained for any guest deliveries as per the set standards. Ensure that a detailed daily log is maintained as well for any incidents, resident issues and shift handover.
• Liaise regularly with the Director of Operations to ensure the provision of a personalized focused service.
• Coach, motivate and develop individuals within the team to enable them to meet current and future team and guest needs.
• Reward and recognise individual and team performance to encourage an engaged and motivated team.
• Provide day to day direction and support to the Housekeeping team, ensuring that all training and competency records for each team member are completed.
• Delegate in a way that encourages development and creates a sense of ownership and responsibility at all levels.
• Take ownership and responsibility ensuring you are working effectively and developing close relationships with your colleagues.
• Maintain a cooperative working relationship with all the service partners. Liaise and communicate with other team members and other service departments in a clear and timely manner to ensure service delivery and team work.
• Carry out regular floor walks and security checks of the building and reporting and logging any details as required.
• Handle all incoming telephone calls / enquiries promptly giving a warm, courteous welcome and using the agreed salutation. Check, read and action e-mails and other requests regularly and on a timely basis.

Job Requirements:

• A minimum of 5 year’s previous experience working as Executive Housekeeper or longer in an Assistant role with strong focus to customer service, in a 5 star hotel or similar hospitality industry.
• Experience of understanding how day to day performance links into service level agreements / standards and key performance indicators.
• Strong leadership skills and the ability to lead and develop a diverse team.
• High level customer service ambassador.
• A very high standard of personal appearance.
• Working knowledge of Health & Safety processes and the management of these.
• Knowledge on Microsoft Office programmes and Outlook.
• Knowledge on a Property Management System or equivalent
• Fluent in English and Italian both verbal and written.
• Must be a EU Citizen or in possession of an Italian work visa.

Location: Sardinia