For a luxury Italian hotel chain we are looking for a

Cluster Reservations Manager

Reporting directly to the Director of Sales & Revenue, the candidate will be responsible for organizing, overseeing, and performing all reservations activities for 2 different properties.

Essential duties & responsibilities:

• Maximize room nights, ADR, and rooms revenue
• Manage and oversee the reservation team, as well as both direct and indirect individual reservations
• Maintain the in-house reservation systems in order
• Participate and assist in the creation of special promotional programs, and utilize online platforms to market current specials to the general public
• Perform all duties and responsibilities in a timely and efficient manner, in accordance with established company policies and procedures to achieve the overall objectives for the position
• Coach, train, and guide the team in the performance of their duties as to specific position responsibilities, sales and negotiations techniques, reporting procedures, etc
• Be an inspiring frontrunner, leading by example, guiding and assisting assigned team in all circumstances
• Minimize safety hazards by following all safety rules and procedures.
• Ensure a high level of customer satisfaction
• Liaising with Revenue Department for new SRPs, promotions, and business opportunities
• Monitor, identify, and report current and future business trends to ensure profitable sales in periods of low and high demand
• Monitor competitive hotels to ensure continual market share improvement
• Ensure that reservations are fulfilled in a timely manner while meeting all deadlines
• Assist clients with special requests or problems with reservations or accommodations
• Ensure the accuracy of information in company databases related to client data, reservations, payments, and other records
• Work closely with S&M, as well as operation teams, to develop new products or services to meet customer needs
• Contribute ideas to improve products and services offered

Job Requirements:

• A minimum of 2 year’s previous experience in a reservation role or longer in an assistant/supervisor role, in a 4/5 star hotel
• Preferable experience with an international group, in a resort location
• Strong leadership skills and the ability to lead and develop a diverse team
• High level customer service ambassador
• Confident use of PMS
• Fluent in English and Italian both verbal and written
• Preferably, be resident in Lombardy

Location: Lago di Garda