Scope and Purpose:

• Sales administration / sales order processing through the whole order-to-cash process.
• Support and monitor the customer’s outstanding payments and follow-up regularly (i.e. monthly statement of account, follow-up e-Mails, phone calls to Finance department of Customers).
• Escalate promptly to the Area Sales Manager when support is required.
• Tasks involve close cooperation with Sales, Finance, Project Management and the Service Department Work together and support the Area Sales Manager to achieve team targets.
• Provide accurate reporting of numbers on a bi-weekly basis to monitor sales progress and targets using Sales Force.

Key Result Areas & Responsibilities

• Supporting the Area Sales Managers and the other departments such as Project Management, Finance, Legal and Service in achieving the group’s targets and objectives
• Generate customer quotations and prepare tender documents based on quotations from internal and external suppliers
• Initiate and manage external party purchase orders and monitor committed delivery times.
• Manage order confirmation, bank guarantees, Letters of Credit, INCOTERMS, Export Control Issues Assist and attend to customer demands and requirements through verbal and written correspondence
• Handling of orders internally and externally (SAP system, suppliers, freight forwarders, etc.)
• Invoicing and follow-up of outstanding payments
• Monitor customer’s credit limits
• Communicate and report in timely manner the order, project delivery status, including spare parts deliveries to the Area Sales Manager. Escalate to the Sales Operations team any issues related to supply chain or project delivery which can affect the execution and the revenues.
• Consolidate technical and financial information including costing from all departments and be responsible to get the approval for any bids or quotations. Escalate to the Area Sales Manager promptly if any delays or information are missing during this process.
• Daily, weekly, and monthly update with accuracy of Salesforce for a smooth month end closing reporting of revenues and order income.
• Participate into bi-weekly sales team meetings and represent Area Sales Managers whilst they are travelling.
• Timely creation of warranty or service contracts in CRM Service and coordination with Service for the required spare parts under warranty and for any preventive maintenance visits.
•  Accurate booking of free-of-cost spare parts in SAP.

Job Requirements:

• 3 to 5 years of experience in sales support, sales administration, order processing preferably for the Middle East and/or Africa region across Electrical/Mechanical/ Automotive spare parts/Machinery/Medical Devices business segment is a must.
• Candidate must be based in Dubai and must have experience in the above mentioned industries specified to be shortlisted further.
• General Office skills with proficient use of Microsoft Office, Microsoft Excel and Microsoft PowerPoint
• Proficient knowledge using Salesforce
• Excellent communication and presentation skills
• Advanced business related degree will be an advantage
• Fluency in written and spoken English is mandatory
• Fluency in written and spoken French will be an advantage
• Fluency in written and spoken Arabic will be an advantage