One that is developed over years of learning and hard work. And it is most definitely a love for this space that would make you successful in this function.

If you love your role as a Complaints professional, and you wish to add value to one of our insurer clients who have available an opportunity as a Complaints Specialist, then take note. In this function, you get to add value by providing proactive complaints management services to both internal and external business partners and units. You get to advise and support them with the aim of ensuring they operate within the existing regulatory framework.

You are familiar with the drafting and designing of Complaints Management Processes and Frameworks, have a legal qualification, and a minimum of 5 years experience within a complaints environment, a minimum of 5 years experience working with outsourced partners, and experience with both Life and Non-Life insurance services.