Contact Centre Agents

£22,000 plus excellent benefits

Responsibilities include but not limited to:

• Handle all telephone calls in a professional manner
• Update the reservation system to process telephone and email sales for customers
• Promotes products and services to generate revenue
• Assists customers with specialist support and after-sales service
• Deal with any reservations changes, purchase of additional services, and special requests etc
• Respond to customer emails and chats in line with (SLAs)
• Assist customers with their online booking and other web queries

Requirements

• Excellent command of the English language (Written & Verbal)
• European language highly desired but not essential
• Educated to 'GSCE' level standard or equivalent
• Proficient on Microsoft Office package
• Organisation and prioritisation skills
• Ability to work flexibly to the needs of the business and under pressure
• Excellent verbal and written communication skills.

Benefits:

Private health insurance

Life insurance (4 basic annual salary)

Pension Salary Exchange auto enrolment at 5% with the employer contributing an additional 3%

Eligible for Friends and Family program (Company Discount).

Holiday

20 days per annum plus 8 UK public holidays.

Other Benefits

Free on-site parking

Corporate offices

Free coffee

Subsidised on-site café, which offers freshly made pizzas and various other meal options

Barista made coffees £1

Ad hoc incentives where you can win vouchers and various other prizes

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.