Contact Centre Manager (Office based role in Uxbridge)

Benefits

• Salary Competitive
• Bonus Scheme
• 28 days paid holiday, plus Bank Holiday's
• Generous pension scheme
• Private Medical
• Training and Development

Skills & Experience required include:

• Educated to degree level
• 5 years proven experience in customer service office based
• Tech Savvy - ability to use MS office, CRM systems and social media
• 1st class communication skills both written and verbal
• Motivational and ability to lead a team
• Problem solver & ability to work under pressure

Key Duties:

• Deliver exceptional customer service via phone, email and social media etc
• Set customer satisfaction targets
• Set team KPi's
• Train and manage the customer service team
• Investigate complaints
• Maintain and update CRM Systems which include SAP & Salesforce

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.