THE PROJECT

Our client is the market leader in enterprise application software across the world.

They lead innovation, engineer robust solutions to help customers across borders and cultures.  

THE ROLE

Business Transformation Services (BTS) is the management consulting arm of the company playing a predominant role in service strategy: they work with strategic customers at the executive program level to achieve simplified Best-Run Business capability and accelerating business value realization from their solutions and other IT investments drawing on the insights, experience and company integrated delivery model. Your responsibilities will include:

DUTIES AND RESPONSIBILITIES

• Act as trusted advisors for C-Levels and focus on Customer Success
• Scale a global integrated delivery model for all services
• Service Portfolio of Business Transformation Services
• External demand for Business Transformation Services
• Internal and external perception of team quality and contribution of service
• Overall quality of team contribution and deliverables
• Consulting team utilization
• Size, growth, skillset, and maturity composition of team
• Resource allocation on projects
• Drive the Supply Chain and Manufacturing Transformation Journeys at the strategic customer of the Market Unit
• Generate Business opportunity for the company acting as COO/CSCO Trusted Advisor
• Connect the Customer Strategy to the Intelligent Enterprise value proposition
• Coach the BTS and Service team on the Supply Chain and Manufacturing innovations
• Discovering opportunities to drive customers’ innovation agenda
• Business development and acquisition support of services order entries
• Develop and manage practice growth and skill set of teams according to demand
• Customer stakeholder management and sparring of delivery team members
• Line management leadership tasks like communication, motivation, relationship management, encourage, coach and develop people, and demonstrate passion on the job
• Coordination of resource allocation in close contact with services management
• Management reporting for utilization

THE REQUIREMENTS

• Higher education degree (Masters degree or MBA preferred e.g. business administration, economics, computer sciences, engineering etc.)
• At least 7 years professional work experience in consulting for business and IT transformation or in comparable responsibility
• Experienced in driving main Supply Chain and Manufacturing Transformation projects in complex and international environment
• Experienced in interacting with COOs, CSCO connect with their priorities and influence their agenda
• Experience in strategic thinking and conceptual design of complex projects & programs
• Experience in customer interaction
• Deep Knowledge of the Supply Chain and Manufacturing processes and the Intelligent Enterprise capabilities, specifically on the Digital Supply Chain domain
• Ability to explain the strategic direction of the architecture to support the Supply Chain and Manufacturing Transformation
• Good knowledge of current and future trends in main industry and the impact on business strategies
• Solid knowledge in Solution and Technology transformations and respective industry business understanding
• Excellent interpersonal skills, strong verbal and written communication skills, solid presentation skills
• Ability to manage customer’s expectations and communicate on controversial issues or difficult audiences
• Strong influencing skills to reach agreement on key decisions
• Ability to operate across organizational boundaries and influence across all management levels both internally and externally
• Self-confident, communicative and diplomatic character; strategic and analytical thinking; coordination and decision-making ability
• Demonstrate thought leadership and drive innovation
• Team player, proactive networking attributes, results and execution focused, willing to learn