Job - Corporate IT - Service Desk Agent

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Corporate IT - Service Desk Agent

The vacancy has expired

Salary

Upto 12 LPA
Location

Pune
Industry

Engineering & Automotive

Job Description

IT Service Management: Responsible/accountable for the complete IT service delivery to the customer.
Service Desk:
- Responsible of all aspects of Service Desk (System, Processes, Prioritization, Escalation, Incident & Change Management).
- Perform modifications of end user administration tasks, including granting access following -provided security policies and practices.
- Reset passwords following -provided security policies and practices.
- Track, monitor and manage tickets to ensure accuracy and adherence to service levels.
- Communicate outage information to end users.
- Provide coordination of major incidents as outlined in ’s Major Incident Management (MIM) process.
Identity Access Management: Supports IT Service Management with the responsibility /accountability for Identity and Access Management.
Strategy/Roadmap: Supports the IT strategy development, review, and update. Defines and implement the roadmap of the ServiceDesk.
Business Engagement: Performs the business engagement at different levels.
Organization: Leads and develops the Corporate IT Service Team members in Germany and India for ServiceDesk and IAM process.
Project Management: Leads, coordinates and implements IT/Business projects through ServiceDesk Processes.
Compliance: Makes sure, that the respective IT service is compliant –policies/standards, ISMS, Data Privacy, etc
Proven working experience in managing ServiceDesk process (Request/Incident/Problem/Change Management)
Proven experience in managing Identity Access Management , Password Reset Tools etc.
Excellent knowledge in the respective IT service area.