Role Scope:

• Effectively communicate and gather necessary information from various departments.
• Work collaboratively to resolve issues by coordinating with different departments.

Key Requirements:

• English Proficiency: Medium to advanced (primarily for writing and reading).
• Communication Skills: Must be communicative with clients and the after-sales department.
• Team Fit: Should contribute positively to the team’s dynamic; the team is open, respectful, and friendly.

Duties and Responsibilities:

• Process customer requests received via email, phone, and contact forms.
• Manage cases handled by the law firm and liaise with the entire department in gathering all the necessary documents.
• Maintain constant communication with the dealer network to resolve requests.
• Provide monthly reporting of requests.
• Prepare external invoices for budgets provided by the manufacturer.
• Process connectivity requests and transmit escalation forms.
• Maintain communication with manufacturers for case management.

Requirements:

• Bachelor’s degree.
• 1-3 years of professional experience.
• Good knowledge of English.
• Proficient in using Microsoft Office (Word, Excel, PowerPoint).

Operational Skills:

• Good communication skills.
• Team spirit.
• Ability to take on responsibility.
• Organized and proactive attitude.
• Detail-oriented.
• Analytical skills.
• The entire team is friendly and eager to meet the needs and requests of both customers and colleagues, creating a welcoming atmosphere where everyone is accommodating and pleasant.

Compensation and Benefits:

• 13th salary.
• Meal vouchers worth 40 RON/day.
• Medical services subscription.
• Life insurance.
• Sports incentive.
• Bookster subscription.
• Discount on the purchase of cars, according to the current rules.
• Other benefits (bonuses may be given according to management decision).