Our client based in Sunbury-on-Thames is looking for a permanent Customer care Support. Working 40 hours per week as standard however there will also be 13 Saturdays per year. The shifts will be rotated between 8am - 5pm or 8.30pm - 5.30pm Monday - Friday and Saturday hours are 8am - 4pm. Paying up to £23,175.

Key Responsibilities:

• To ensure our Customer Care function provide world class service to all customers and act as a welcoming, professional first contact within Entrance Solutions.
• First point of contact for External and Internal Customers.
• Log calls on onto our in-house system - via phone, email, web-portal management.
• Accurate allocate of attendance SLA.
• Prioritise work in accordance with the contract requirements.
• Updating Key Account web-portals.
• Provide prompt and regular updates to customers.
• Assist with service administration requirements as and where required.
• Liaise with other departments within the business: Planning Team, Help desk/ KA/ Small works.

Knowledge/ Skills/ Experience/ Competencies:-

• Previous experience of Service Help desk function to meet Customer and Business needs.
• Previous Customer Service Experience is essential.
• Professional telephone manner.
• Ability to understand and interpret customer requirements.
• Ability to prioritise workload, applying flexibility where needed.
• Attention to detail - accuracy when logging calls.
• Practical problem solver and desire to overcome daily challenges.
• Able to take initiative and be self driven, customer focused.
• A team player that can work well with others.
• IT/ Software Skills: Web-portal experience: Verisae, Compass. IT literate with good knowledge of MS Office: Excel, Word, Outlook. Training will be given on our internal systems.

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.