Responsibilities:

• Prepare and execute customer research by using various techniques (customer interviews, online surveys, focus groups, etc.);
• Conduct usability tests using remote tools and labs;
• Evaluate success and long-term impact of implemented changes by installing and monitoring appropriate control metrics (NPS/CSAT/CES);
• Analyze, communicate and follow up on key findings with various stakeholders;
• Work closely with other divisions, such as Services, Technology and Marketing, to resolve customer pain points in an efficient way;
• Proactively identify improvement areas and innovations to enhance customer experience and operational efficiency.

Requirements:

We are looking for a driven professional with a customer-centric approach to help us improve our processes and solutions in order to enhance the customer experience of our products.

• Degree in Business Administration/Computer Science;
• At least 2 years of relevant experience in online gaming industry;
• Experience in personas and cx methodologies;
• Advanced project management skills;
• Excellent communication skills and ability to influence senior stakeholders;
• Native Romanian speaker & excellent command of English. 

We Offer:

• Exciting & friendly work environment;
• Career & competencies' development;
• Continuous training;
• Flexible working conditions;
• Competitive salary package & bonus;
• Internal competitions & rewards;
• Private medical & life insurance;
• Commuting expenses.