Key Responsibilities:

1. Assist walk-in customers, ensuring a professional and positive first impression.
2. Understand customer needs and direct them to the appropriate sales consultants
3. Ensure minimal waiting time and prompt customer handling within the showroom
4. Monitor the end-to-end customer journey
5. Coordinate with sales and service teams to ensure a seamless customer experience
6. Collect customer feedback through surveys, calls, and in-person interactions
7. Handle customer complaints professionally and ensure timely resolution
8. Escalate critical issues to the Showroom Manager when required
9. Maintain accurate customer data in CRM systems

The job description is not designed to cover or contain all activities, duties, or responsibilities of the profession. However, duties, responsibilities and activities may change, or additional duties and responsibilities may be assigned later, as needed.