Job Overview

We are seeking a Customer Relations Executive to join a dynamic real estate organization. The role is ideal for a customer-focused professional with experience in the real estate sector, particularly with property developers handling post-sales and property handover activities. The successful candidate will play a key role in ensuring a smooth handover process and maintaining strong, long-term customer relationships.

Key Responsibilities

• Serve as the primary point of contact for customers during the property handover and post-sales phase.
• Manage customer communications professionally via phone, email, and face-to-face interactions.
• Coordinate with internal departments (sales, legal, finance, facilities, and operations) to resolve customer queries and issues efficiently.
• Guide clients through the property handover process, including documentation, approvals, snagging coordination, and final handover steps.
• Maintain accurate records of customer interactions, issues, handover status, and resolutions.
• Handle customer feedback, complaints, and escalations in a timely and professional manner.
• Ensure high standards of customer service to enhance customer satisfaction and brand experience.
• Support administrative and operational tasks related to customer relations and handover activities.
• Follow company policies, procedures, and service standards throughout the customer journey.

Candidate Requirements

• Bachelor’s degree in any discipline.
• Proven experience in the real estate industry, preferably with a property developer handling post-sales or property handover.
• Strong background in customer relations or customer service within a real estate environment.
• Excellent verbal and written communication skills.
• Presentable personality with a professional and customer-centric attitude.
• Strong interpersonal, organizational, and problem-solving skills.
• Ability to manage multiple customers and priorities effectively.
• Ability to work independently as well as collaboratively within a team.

Key Skills & Competencies

• Customer Relations & Client Management
• Property Handover Coordination
• Post-Sales Support
• Complaint & Escalation Handling
• Interdepartmental Coordination
• Documentation & Record Management
• Customer Satisfaction & Experience