Customer Care Administrator
Location: Office-based, UB11 (Uxbridge)
Salary: £29,000 + bonus

Are you passionate about delivering outstanding customer service? Do you take pride in making sure every customer feels valued and supported? We're looking for a Customer Care Administrator to join a friendly and growing team.

In this role, you'll be the voice and heart of the business, helping customers resolve queries, handling complaints professionally, and ensuring a smooth customer experience from start to finish. If you're a confident communicator, naturally empathetic, and thrive in a fast-paced environment — this could be the role for you.

What You'll Need:

• Excellent verbal and written communication skills
• Previous office based experience in a customer service or support environment
• Strong organisational skills with the ability to prioritise tasks and manage deadlines
• Good decision-making and problem-solving abilities
• High attention to detail and accuracy
• Confident using Microsoft Word and Excel
• Familiarity with CRM systems — Salesforce knowledge is a bonus

Key Responsibilities:

• Handle incoming customer calls and emails with professionalism and a ‘can-do’ attitude
• Resolve customer enquiries, complaints, and product-related issues within agreed timeframes
• Show empathy and patience when dealing with challenging or sensitive situations
• Keep detailed and accurate records of all customer interactions
• Stay up to date with product knowledge to confidently support customer queries
• Escalate any unresolved or ongoing service issues to the Customer Care Manager
• Support with general admin and ad hoc duties as needed
• Work towards customer service KPIs and targets

This is a full-time, office-based role (Monday to Friday 8.30am to 5.00pm).

You’ll be joining a supportive, down-to-earth team where your contribution truly matters.

In return, you’ll receive :
competitive salary of £29,000 plus a performance-related bonus.
28 days holiday