Customer Service Associate

Our client is a leader in the growing eyewear industry. Their customer service team is small, but good team supporting optical chains and independent optometrist in managing their orders

Tasks:

Receiving and processing orders of goods from shops;

Managing andimistration in a CRM system (issuing invoices, documents etc);

Communication with customers, phone, email, sales events (B2B), coordination of issues related to handling of complaints;

Managing warranties and returns of goods;

Customer support in solving problems in the order fulfillment process including managing shipments; 

Permanent contact and communication with all employees and departments.

Requirements:

Excellent communication and problem-solving skills;

Service and people oriented;

Multi-tasking abilities;

Working experience in similar position (a preferable requirement);

Computer skills with the ability to learn new software;

Ability to learn about products and service;

Knowledge of SAP is an advantage.

Location:

Budapest