We have partnered with a global business that covers industries within automotive, oil and gas, who are seeking a Customer Service Coordinator to join their team.This will start as a temporary position and has the potential to go perm for the right candidate. The Customer Service Coordinator will arrange job requests for vehicle inspections or audits with customers via incoming calls and emails. Looking for somone confident, hard working and proactive.

Benefits: 25 days plus annual leave plus BH, Holiday buy and sell scheme, Employee referral scheme, Private health insurance, Pension contribution, Free parking, Eye test vouchers, Electric vehicle salary sacrifice scheme, Employee assistant programme

Customer Service Coordinator other responsibilities:

• Answer incoming calls/ emails and assist customers with their specific enquiries
• Book and allocate customer jobs to engineers or Auditors
• Update database/portals with changes and status of each customer
• Liaise with engineers/Auditors to book follow on jobs for customers
• General administration including taking payments, issuing receipts and customer correspondence via email and post
• Achieve the SLA's for our existing customers

Customer Service Coordinator must have the below:

• Experience within a customer service environment, preferably in an office/contact centre environment
• Excellent communication skills along with a good telephone manner
• Proven experience in providing exceptional customer service
• An ability to deal professionally, calmly and tactfully with customers and internal colleagues
• Proficient in all Microsoft Office applications
• A good geographical knowledge
• Experience in scheduling is preferable

If you feel you have the necessary skills and experience to be successful in this role then please apply now.

Thank you.

Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.