I am seeking an experienced Customer Service Executive to join a thriving organisation supporting the UK Operations Team.

Role

• Deal directly with customers either by telephone, electronically or face to face
• Manage all customer orders
• Handle and respond efficiently to all general and order specific customer enquiries
• Provide pricing and delivery information
• Obtain and evaluate all relevant information to handle product and service enquiries
• Maintain customer data bases, pricing and delivery information generating workflows
• Log details of enquiries, comments and complaints and details of actions taken
• Effectively manage the complex customer complaints and escalate it to the right stakeholders to support resolutions
• Provide feedback on the efficiency of the customer service process and areas of improvement
• Prepare and distribute customer activity reports
• Carry out other ad-hoc duties as required from time to time

Skills

• Proven customer service experience across a range of business sectors
• Excellent telephone manner
• Ability to communicate clearly and accurately at all levels
• Strong Ms Office Skills
• Excellent time management and goal orientated focus
• SAP knowledge is preferable
• Sales order processing experience

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.