**Customer Care Executive**

**Location:** Hayes

**Type:** Full-time, Permanent (Monday to Thursday: 9:00 AM - 5:30 PM, Friday: 9:00 AM - 4:30 PM)

**Parking Available Onsite**

Are you an experienced Customer Care Advisor/Administrator looking for a new challenge?

Join the team and become part of an exciting journey with a Luxury brand that includes new product launches!

**About Us:**
This client takes pride in delivering exceptional customer service, and I'm looking for a confident and skilled Customer Care Executive to join their dynamic team. This role is office-based, providing you with a supportive work environment where you can thrive and make a difference.

**What We're Looking For:**
- 1-2 years of office-based customer service experience
- Exceptional telephone etiquette and communication skills
- Adept at handling customer inquiries

- Resolving complaints with empathy and positive action
- Self-motivated with a strong work ethic
- Ability to work independently while using initiative
- Positive attitude and a "can-do" approach to challenges

**Key Responsibilities:**
- Responding to telephone queries and providing effective solutions
- Managing email correspondence using Outlook
- Collaborating with internal departments for seamless operations
- Processing orders, warranty claims, and more through System AX

**Benefits on Offer:**
- 25 days of annual leave
- Quarterly 5% performance bonus
- Life Insurance coverage
- Contributory Pension plan
- Private Medical Insurance
- Opportunities for team initiatives and professional development
- Smart casual dress code
- Social events to foster team spirit

**Join the Team:**
If you're ready to be part of a company that values your skills and offers a range of benefits and opportunities for growth, we encourage you to apply online through the link below. Your application will be treated with the utmost confidentiality.

**Contact Us:**
For further inquiries about this position or other Commercial opportunities, please get in touch with Kelly Barter at Parkside Recruitment by calling 01895 255007.

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.