Job Overview

We are seeking a Customer Service Executive to join a dynamic real estate organization. The ideal candidate will have a presentable personality, excellent communication skills, and relevant experience in the real estate sector, preferably with a property developer handling property handover and post-sales services. This role requires a customer-focused professional who can ensure a smooth and positive client experience.

Key Responsibilities

• Act as the primary point of contact for customers during the property handover and post-sales process.

• Manage customer communications professionally via phone, email, and in-person meetings.

• Coordinate with internal departments to ensure timely resolution of customer queries and concerns.

• Assist clients throughout the property handover process, including documentation, approvals, and coordination.

• Maintain accurate records of customer interactions, issues, and resolutions.

• Handle customer feedback, complaints, and escalations as required.

• Ensure high standards of customer service to enhance overall client satisfaction.

• Support administrative and operational tasks related to customer service and handover activities.
   

Candidate Requirements

• Bachelor’s degree in any discipline.

• Proven experience in the real estate industry, preferably with a property developer handling property handover.

• Strong customer service background within a real estate environment.

• Excellent verbal and written communication skills.

• Presentable personality with a professional attitude.

• Strong interpersonal, organizational, and problem-solving abilities.

• Ability to work independently as well as collaboratively within a team.