We have partnered with one of the fastest growing and premium food brands, who are seeking a Customer Service Manager on a temporary assignment for 2 weeks. As the Customer Service Manager you are the first point of contact. You will be professional, helpful and timely response via email, telephone, letter and social media. You will have a strong Customer serve background

Car Parking available on-site and this is a fully office based role.

Hours - 9am - 5pm

Dates - 22^nd Jan - 2^nd Feb (2 weeks) you have to available for all.

Customer Service Manager:

• Understand the reason for contact, respond appropriately, leaving the consumer feeling valued.
• A strong sense of urgency - understanding issues that need to be escalated
• Work cross functionally to provide necessary information to other teams eg. Technical and Food Teams
• Demonstrate empathy, our consumers are the ultimate judge of our business, their feedback helps us improve, everyday.
• Use every point of contact as an opportunity to engage consumers and further increase the depth of our relationship

Analysis:

• Review contacts weekly, spot and report any trends
• Share information / learnings with the marketing team on themes, consumer requests, comments on packaging, recipes, food and communication

Customer Service Manager Key Skills

Customer Service Experience essential - at least 1 year

Strong communicator

Self-starter, quick learner

Enthusiastic approach

Good IT skills

Freshdesk Portal knowledge preferred but not essential (Customer Service Platform)

Thank you and please apply now if you have the relevant experience.

Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.