Customer Service Manager

Responsibilities:

• Responsibility: fulfillment of financial obligations of current clients (REV);
• Effective and successful management of the account structure subdivision - providing service and fulfillment by the entire department of its obligations under contracts (direct subordinates and indirect subordinates - Content division, Salesmen, Designers);
• Strengthening relationships with current customers (agencies, increasing loyalty, satisfying personal motivations and customer deficits;
• Feedback and co-creation in product portfolio strategy, pricing;
• Involvement in budgeting;
• Document management and reporting;
• Media planning;
• Booking advertising campaigns and space;
• Reporting and standardization of processes;
• Effective communication;
• Hiring, onboarding and developing a team.

Requirements:

• Good knowledge of the consumer goods/advertising market;
• Experience in sales / account management / service;
• Experience in a managerial position;
• Developed negotiation skills; the ability to convince, close deals;
• Communication, organizational and leadership skills;
• Large-scale vision of the situation and the ability to quickly and effectively solve problems;
• Ability to learn quickly; focus on continuous self-development and self-learning;
• Ability to work with a team, delegation, development, motivation.