Our client is a multinational company in the field of Logistics with operations at European level. For the development of the customer support department, we are looking for a new talent:

Customer Service Representative

 The Customer Service Representative is the contact for our customers and will have the following responsibilities:

• Coordinate within the existing arrangement the implementation of the incoming orders

• Maintain contact with clients on the adoption and implementation of transport orders

• Ensure the receipt of orders, enter of all transport orders into the transportation-management-system and manage of customer account (entire order fulfillment process)

• Supervise the proper and timely implementation of the transport orders

• Truck sign up to the clients

• Check whether the internal procedures are complied with

• Create different reports to the clients

• Receive all deviations of the execution of orders and communicates with the client. This creates an intense, mainly by phone, contact with our customers, but also with the other departments of our organization where it concerned the implementation of transport.

• Maintain a cost control and a good performance by client

• Report all the structural problems who are affecting implementation of the transport for our customers to the Head of Customer Service

The candidate:

• University graduates and post-graduates from a reputed institution and 0-2 years of relevant experiences

• Training and/or experience in logistics domain

• Working knowledge of English

• Excellent written and verbal communication skills

• Should be well versed with MS Office

We offer

• A competitive salary

• Other interesting secondary benefits

• A career within an international professional organization with an informal atmosphere

• An interesting and challenging job in a professional, international logistics organisation

• The possibility to develop yourself on the job as well as by training and course