Our client in Sunbury is looking for a temp to join them on a 3 month basis, could be extended/go perm, no experience required but must be bright and on the ball (full training will be provided)

*To ensure our Customer Care function provide world class service to all customers and act as a welcoming, professional first contact within the company.
* First point of contact for External and Internal Customers.
* Log calls on onto our in-house system - via phone, email, web-portal management.
* Accurate allocate of attendance SLA.
* Prioritise work in accordance with the contract requirements.
* Updating Key Account web-portals.
* Provide prompt and regular updates to customers.
* Assist with service administration requirements as and where required.
* Liaise with other departments within the business: Planning Team, Helpdesk/ KA/ Small works.
Knowledge/ Skills/ Experience/ Competencies:-
* Previous experience of Service Helpdesk function to meet Customer and Business needs.
* Professional telephone manner.
* Ability to understand and interpret customer requirements.
* Ability to prioritise workload, applying flexibility where needed.
* Attention to detail - accuracy when logging calls.
* Practical problem solver and desire to overcome daily challenges.
* Able to take initiative and be self driven, customer focused.
* A team player that can work well with others.
* IT/ Software Skills: Web-portal experience: Verisae, Compass. IT literate with good knowledge of MS Office: Excel, Word, Outlook. Training will be given on our internal systems.

Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.