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Customer Success Manager
SalaryUpto 12LPALocationIndia, ChennaiIndustryTechnologyJob Description
- Establish and maintain customer relationships.
- Establish customer service policies and practices.
- Provide high-level technical and product support.
- Define KPIs and measure customer adoption success.
- Train customers on new features and capabilities.
- Manage and control customer churn.
Qualifications / Skills:
- Impeccable customer services skills
- Knowledge of best practices in customer service and retention
- Proficient with applicable software applications
- Strong written and verbal communication
- Strong aptitude for technical software products
Education and Experience:
- At least 3 years related work experience in SaaS based companies
- Proven experience in customer support, customer success management or business analyst
- Demonstrated project management skills and project management software skills, including planning, organizing, and managing resources
- Excellent understanding of the organization’s goals and objectives
- Excellent communication skills
- Desired: Experience working with international customers