Job Responsibilities:

• Establish and maintain customer relationships.
• Establish customer service policies and practices.
• Provide high-level technical and product support.
• Define KPIs and measure customer adoption success.
• Train customers on new features and capabilities.
• Manage and control customer churn.

Qualifications / Skills:

• Impeccable customer services skills
• Knowledge of best practices in customer service and retention
• Proficient with applicable software applications
• Strong written and verbal communication
• Strong aptitude for technical software products

Education and Experience:

• At least 3 years related work experience in SaaS based companies
• Proven experience in customer support, customer success management or business analyst
• Demonstrated project management skills and project management software skills, including planning, organizing, and managing resources
• Excellent understanding of the organization’s goals and objectives
• Excellent communication skills
• Desired: Experience working with international customers