Key Responsibilities

• Process sales orders, placing orders with suppliers where necessary, arrange and co-ordinate deliveries, produce invoices, process credit card payments, update CRM database etc.
• Raising Invoices, issuing statements, and posting payments to ERP
• Finance authorisation of sales orders & approving outgoing orders
• Deal with invoice queries, customer returns & refunds
• Provide estimates / quotations that can be processed from new and existing customers
• Provide guidance / recommendations of product requirements
• Resolve invoice queries and account hold queries in tandem with the Finance Department
• Provide general support to Business Development Managers and Internal Account Managers
• Act as a point of contact: dealing with correspondence, reactive client queries
• Answer incoming calls to the business
• Handling of, and taking responsibility for enquiries (both internally and externally), providing essential documentation and advice where necessary (for example, installation guide)
• Provide excellent customer service

Key Role Requirements

• Good and workable knowledge of Microsoft Office (Word, Excel & Outlook)
• Excellent communication skills both written and verbal
• Good numerical skills and commercial awareness
• Strong organisation and time management skills
• Personable, presentable and articulate
• Positive, proactive, punctual and enthusiastic
• Ability to work within deadlines and cope under pressure
• Prompt and accurate with good attention to detail
• Interpersonal and team-working skills
• Previous experience in related role
• You will need to develop skills to understand underfloor heating systems and controls
• Be able to work in a team and also comfortable using initiative / working autonomously
• Full UK Driving Licence

Preferred Skills

• Knowledge and experience in the construction industry
• Competent with ERP / CRM systems
• Able to read and understand client/architect/consultant's specifications

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.