1. Provide responses & solutions via Chat, Email, Social Media for situations related to products, orders, delivery, returns, customizations, account, complains , etc.

2. Collaborate with support teams to identify, solve & fast track customer issues/ complaints

3. Effectively communicate with customers to close issues/ complaints as per process timelines

4. Identity & schedule follow-ups to close customer commitments/promises proactively

5. Be the voice of our customers, dive deep into process/product issues and suggest recommendations & solutions to improve customer journey & experience

6. Good years of experience in customer support experience