We are looking for candidates with the following experience

• Must have good communication skills, both verbally and in writing
• Must have experience handling calls, emails and chats in a fast paced environment.
• Possess excellent telephone etiquette
• Possess a pleasant and clear speaking voice, coupled with a fluency in English
• Able to quickly resolve customer complaints and other issues that may arise from time to time, independently with minimal supervision.
• Able to think quickly in providing solutions to the problems of customers (internal or external)
• Focus on maintaining high level of accuracy and FCR
• Possess flexibility and ability to effectively perform multiple functions at a time
• Ability to listen and pay attention to details
• Ability to effectively work with a team
• Ability to be thorough, analytical and resourceful
• Possession of interpersonal skills to be able to relate cordially with different classes of people and liaise with multiple teams to resolve operational issues.
• Ability to work under pressure and still meet up with deadlines without making errors
• He/she must be highly motivated, open minded and enthusiastic towards excellence
• Basic level of Excel knowledge is a must.  Intermediate Excel experience is highly preferred.