Job Title:                     CVM Head - Tunisia

Industry:                      Information Technology

Location:                    Tunisia

Salary:                         Competitive Salary Package + Benefits

Total Experience:       12+ years with Telecom domain experience

Job Purpose:

We are looking for a Consumer Value Management (CVM) Business Operations professional who will act as a consultant to support one of our clients in the region / zone by suggesting and driving Business Operations.

The outcome expected are as follows:

• Achieve Client's net incremental revenue target by leading revenue planning and strategy Execution
• High client satisfaction achieving trusted advisor status
• On time campaign delivery, on-budget deployment of projects and On-time payments are Made
• Make sure revenue/gross margin and profitability targets from the client are achieved

Functional Skills:

• Strong experience in Telco CVM, Big Data
• Understanding of Machine Learning & AI - Having ML experience will be highly appreciated
• Experience in Customer Delivery Management and Business Operations in Telecom domain
• Hands-on experience in revenue enhancement and campaign management.
• Research and prepare statistical reports using data from consumer database.
• Determine operational objectives by studying business data reports, gathering information, evaluating output requirements and formats.
• Monitor program/initiatives progress by tracking KPIs, resolving problems, publishing progress reports, recommending actions.

Behavioural Skills:

• Dynamic Team leader- Lead team on day-to-day activity to increase their capabilities and bring efficiency in operations
• Result oriented with proficient problem solving and analytical skills combined with strong business acumen.
• Understanding of domain (end to end) and other players in the ecosystem
• Ability to create a strong working plan for Campaign execution- Methodical approach towards campaigns design and prioritization as per client demands as well as internal targets-weekly, monthly & quarterly
• Design, document and co-ordinate client sign off of campaigns and reports. Complete QA on campaigns and reports to ensure delivery to a high standard.
• Good deductive skills - studying business data reports, gathering information, evaluating output requirements and formats
• Excellent verbal and written communication skills, Interpersonal skills
• Good collaborator and a team worker- Ability to work with multicultural teams and handle multicultural reporting team

Roles and Responsibilities

• Customer Value Delivery
• Spearheading a team of professional (from analytics and consulting team) to drive customer value management strategies and operations leveraging Company’s Platform
• Consulting Client on Segments and Revenue enhancement
• Interacting and manage relationship Product Heads , CVM Team along with their BI Teams
• Make a valuable contribution to the client's Customer Value Management practice and contribute to overall day to day governance
• Build and maintain a solid understanding of the client's infrastructure, business objectives and processes to become a trusted advisor for all issues related to Customer Value Management strategy, operations, performance and revenue generation.
• Develop/define & implement marketing program/campaign drives to enhance service penetration & increase revenues for the client.
• Manage product release updates and involve in Data Analysis and Reporting.
• Effectively articulate product value proposition.
• Provide ad-hoc reporting support for the Customer Value Delivery Management and client to evaluate campaign performance.
• Identify and make recommendations for actions to improve campaign performance and drive incremental revenue and other campaign KPIs Continuous Improvement.
• Negotiate, agree and maintain & monitor Service Level Agreements with the client within company's or unit's policy guidelines.
• Lead weekly & monthly performance reviews with the Product & CVM Heads
• Identify opportunities for improvement in business practice.
• Study market requirements on an on-going basis to identify opportunities for incrementalrevenues.
• Track competitor activities in various domain and flash reports and dashboards.
• Interface with Company's technical team product management and R&D teams for deploying new modules leveraging the complete ecosystem
• Support Finance to ensure all invoices are raised on time and provide onsite support forpayment receipt.
• Effectively lead cross-functional teams across the unit and the client to deliver outcomes for the client