D365 CE TECHNICAL LEAD

SKILL SET – QUALIFICATIONS

· Minimum of 10 years’ experience in CE/CRM implementation, configuration, system design.

· Strong understanding of the CE/CRM Technical Platform (Scripting, Plugins, Workflows, Dialogs, Client Extensions, SDK)

· Should have hands on experience on CRM Salesforce/ Dynamics/ Oracle

· Good understanding of CE/CRM Functional Modules.

· Good working experience of SSRS and CRM Reports.

· Strong and proved ASP.NET programming using C#; database concepts; OO analysis and design under SDLC environment.

· Strong knowledge of web-based Technologies.

· Development/Installation experience on an IFD (On-premises) environment is a plus.

· Microsoft Dynamics CRM certifications strongly preferred.

RESPONSIBILITIES

Work as part of implementation teams ranging for 4-6 members on customer engagement Projects.

Work directly with clients to implement D365 CE configured for client business processes.

1. Solution Design and Architecture:

Work closely with business analysts to understand and document business requirements.

Translate business requirements into technical solutions, designing CRM architectures that align with organizational goals.

2. Technical Leadership:

Lead a team of Dynamics 365 developers and consultants, providing guidance, mentoring, and technical oversight.

Ensure adherence to best practices and standards in CRM development within the team.

3. System Configuration and Customization:

Configure and customize Dynamics 365 Customer Engagement to meet specific business needs.

Develop and maintain custom entities, workflows, forms, and dashboards.

Create and implement custom plugins, workflows, and JavaScript when required to extend CRM functionality.

4. Integration Management:

Oversee integration efforts to seamlessly connect Dynamics 365 Customer Engagement with other enterprise systems, including ERP and marketing automation platforms.

Design data mapping and integration solutions to maintain data consistency and accuracy.

5. Documentation and Training:

Prepare comprehensive technical documentation for CRM solutions, including design specifications and configuration guides.

Conduct training sessions for end-users and support teams as needed.

6. Quality Assurance:

Perform thorough testing and quality assurance checks to ensure the stability and performance of CRM solutions.

Troubleshoot and resolve technical issues and incidents.

7. Stay Current:

Stay up-to-date with the latest Microsoft Dynamics 365 features, updates, and industry best practices.