Job Title:                     Data Analyst

Location:                     USA, Georgia, Boston/ Atlanta/ Chicago/ Pleasanton

Salary:                         Competitive Salary Package + Benefits

Job Purpose:

The primary function of the Data Analyst is to contribute to daily operations in the Data Center, ensuring that critical tracking and billing services are completed in a timely and accurate manner. The Data Analyst will also oversee analysis efforts in the department.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Maintain daily data center operations, ensuring transactions are completed in a timely and accurate manner

• Event Errors
• Inventory Errors
• Billing Errors
• Audits and Alerts
• Ensure department delivers high standard of tracking and billing accuracy
• Institute best practices – identify issues, gather appropriate resources to work through and resolve problem.
• Oversee daily analysis operations
• Internal Analysis – key client metrics, data/billing, customer support transactions, internal audits
• External – oversee training efforts and support Insights/Self-Service options
• Contribute to Dept Reporting efforts
• Write custom SQL to identify system issues
• Develop Jasper reports for auditing/alerting purposes
• Drive communication efforts within department – elevate support issues to Client team and Mgr as necessary
• Coordinate data training efforts for new employees and cross-training purposes
• Represent department on any initiatives that involves tracking knowledge
• Contribute to new program implementation efforts
• Lead effort to define future data processes and user interfaces and work with development to ensure product meets department needs

Qualifications

The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Individual Description

• Ability to work in a team atmosphere as well as on individual tasks.
• Ability to set agendas, prioritize multiple tasks, follow up and follow through.
• Ability to keep necessary parties informed through clear and timely communication.
• Ability to prioritize and execute tasks in a high-pressure environment.
• Excellent oral, written and interpersonal communication skills.
• Ability to manage, execute and follow through with multiple tasks to meet goals.
• Excellent presentation and training skills.
• Excellent customer service skills.

Education and/or Experience

Bachelor's degree (B.A.) from a four- year college or university; or one to two years of related experience and/ or training; or equivalent combination of education and experience.

Computer Skills

Microsoft Office - Word, Excel, Outlook, PowerPoint. Understanding of Relational Databases and SQL a plus.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.