Are you a customer-focused IT professional with strong desktop support experience?  My membership  based client are looking for a Desktop Support Analyst to join the IT Services team, providing high-quality support to all IT service users across the organisation.

The Role

As a Desktop Support Analyst, you will:

• Provide comprehensive desktop and end-user support.
• Manage incidents and service requests using established incident reporting and request fulfilment processes.
• Deliver excellent customer service while contributing to IT service operation, transition, and continual service improvement.
• Participate in a rota covering:
  • Early shift: 08:00–16:00
  • Late shift: 10:00–18:00

• Technical Expertise Required

• Exchange administration.
• Intune administration (users, groups, Windows laptops, Android phones, applications).
• Experience with Autopilot.
• Teams administration (users, SIP devices, phones, auto-attendants, call queues).
• Teams Rooms support.
• M365 user administration.
• Exposure to Copilot for M365 (introductory sessions provided).

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  Desirable Skills

• Zoom account management.
• Apple Business Manager.
• Addigy (Apple device management including MacBook Pro, MacBook Air, iPads, iPhones).
• Copilot Agent creation.
• Power App creation.