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SalaryJob Description
Role -
My client are a prestigious membership based organisation and due to internal promotions have vacancies for 2X Desktop support analysts. ( 2nd line )
As part of the IT services team, the desktop support analyst provides support for all IT services and IT service users. Responsibilities include; handling incidents or service requests using the incident reporting and request fulfilment processes.
You should have significant experience in a similar role, be educated to A level or professional standard (eg ITIL Foundation, CompTIA A+, Microsoft Certified Professional) and have excellent spoken and written English.
KEY SKILLS INCLUDE
Teams Administration
Microsoft Office 365
Team Viewer
TouchPoint/telephone call queue management
Mobile Device Management (MDM)
Account administration (AD and AAD)
PowerShell
Support of Apple devices (Macs and iPads)
Creation and deployment of SCCM packages and task sequences
PXE imaging of devices
Creation and deployment of packages in Intune/Endpoint Manager
Patching of Windows devices
Windows Autopilot
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