Job Title:                     Digital Account Manager

Industry:                      Marketing & Advertising

Location:                     Australia

Salary:                         Competitive Salary Package + Benefits

Job Description

• Partners closely with project owner to understand business objectives and overall strategy brand plans as a mean to manage content projects appropriately
• Facilitates project planning, milestone tracking, status updates and change tracking from the initial kick off meeting until successful project closure as a means to support the development of a high-quality customer centric deliverable
• Understands underlying content strategy and technology in order to ensure they help find the best solutions to meet customer and business needs
• Ensures that new service requirements are delivered to the appropriate stakeholder.
• Collaborates with IT Technical Analyst on all technical dependencies as input to End to end project plan and cost estimate for the project
• Manages delivery teams of Production Partners and serves as an interface between creative and technical teams
• Provides package for the ingestion of the Medico Legal Review (MLR) process (no responsibility for MLR process itself
• Execute top-line Quality Assurance (QA) on all assets after production QA and supports project owner acceptance revie
• Ensures all pre-requisites in the technical pack are available before MLR and before launching production service request
• Support and consult the Project Owner during MLR
• Upholds client standards adherence from all project stakeholders
• Manages or ensures proper escalation of project related risks and issues
• Tracks project progress and status in project management tool and reports to Project Owners and Account Leads
• Act as central point of contact end-to-end for all digital content projects
• Manage content creation and content production of Content Production Services projects (requirements management, creative content dependencies, approval milestones, tech. production, and deployment)
• Accountable for meeting content quality and timelines expectations of all assigned digital content projects in line with business requirements and client standards

Desired Skills and Experience:

• Experience in Digital Marketing/content production (preferably in pharmaceutical industry)
• Excellent client facing and presentation skills is a MUST
• Resourceful, tenacious and capable of being calm and decisive under pressure
• A good facilitator with a consultative mindsetAbility to work on your own and in a team
• Experience in collaborating with cross-functional internal team located at multiple geographies on day-to-day tasks
• Strong MSOffice skills and good presentation making skills
• Excellent communication skills and fluency in Native language and English
• Ability to build strong colleague and client relationships
• Expert administration skills covering meetings etc. – meeting organization (always have pre-meetings, clear roles and responsibilities agreed in advance, circulate directions, key people present and Bios, minute taking etc.)
• Proven ability to learn quickly
• Proven track record in growing the business from assigned clients
• Willingness to travel – 25%
• Enthusiastic to take that extra mile each and every day in order to delight the client
• Exceptional time management skills including the ability to handle multiple clients with changing priorities
• Experience range: 8 -15 years