Job - Director - Customer Platforms & Channels

Back to Jobs

Director - Customer Platforms & Channels

The vacancy has expired

Salary

42000
Location

Dubai, United Arab Emirates
Industry

Real Estate & Construction

Job Description

Customer Platforms & Channels

Work with leaders across business units and to create a digital vision and identify the opportunities for differentiating digital capabilities and solutions.

Lead the process to identify and evaluate internal digital asset capabilities and strengths.

Lead the design of digital architecture, selection and on-boarding of digital technologies and implementation of digital solutions to achieve organizations digital aspirations.

Adopt design thinking approach to solving business & customer problems, assessing and designing experiences, digital interactions mechanisms and Omni-channel capabilities

Develop, design and implement smart platforms for internal and external integration. Optimize digital architecture, enabling micro-services, and ensure maximum reusability of such services across a host of internal and external applications through smart APIs.

Provide a single point of coordination and executive oversight for all digital initiatives and transformation projects.

Act as a thought leader on emerging digital business models and technologies, articulating the digital future and the enterprise's role in it internally and externally.

Education

Degree in engineering or computer science or in business management

MBA or Master’s Degree highly

preferred.

Experience & Skills

15+ years in providing Digital Solutions with 10 years in Real Estate, Property Management, Ecommerce & 8 years+ in a Digital Leadership role

Arabic language desired (working knowledge)

English language required (advanced)

Multiple full cycle implementations of digital channel platforms, collaboration platforms, web and mobility solutions, smart integration platforms among others

Platforms: API Management suite (e.g. Mulesoft, Apigee, Boomi), CX and collaboration platforms, Web design and development (Angular / React), mobile app & smart interaction technologies

Manage a small team of analysts, researchers, technologists and champions in executing the enterprise's digital business mission, whilst incubating new capabilities.

Partner with the management and peers to develop and exploit new digital business solutions to create a competitive edge for the org.

Build and nurture digital partnerships with fintech / start-up ecosystem / marketplace and contribute to innovating new solutions, operating model and monetization opportunities

Reporting

Ensure that all reports are prepared timely and accurately and meet the organization’s organizational requirements, in adherence to the company’s policies and quality standards.

Continuous Improvement

Contribute to the identification of opportunities for continuous improvement of the Customer Care Department systems, processes, and practices considering international best practices, improvement of business processes and cost optimization.