For a 4-star chain hotel in Rome, we’re looking for a:

Director of Operations

You will assume a significant and comprehensive role, overseeing the entire range of property operations while ensuring an exceptional guest experience in alignment with the company’s hospitality philosophy. Your leadership will be crucial in maintaining operational excellence and fostering an environment where guests feel valued and delighted.

Main duties:

• Oversee all day-to-day hotel operations, acting as the Property Manager on Duty.
• Collaborate with various departments as a liaison, facilitating the flow of information between strategic and operational units.
• Establish and maintain open, collaborative relationships with employees across different departments.
• Collaborate with the Training & Development team in order to develop and execute training programs for the guest services team.
• Welcome and bid farewell to VIP customers, addressing specific requests, and handling complaints.
• Provide services beyond customer expectations to enhance satisfaction and retention.
• Develop and implement Customer Service procedures and standards for the department.
• Promote sustainable practices within the department, such as energy conservation and waste reduction.
• Identify developmental needs of team members and provide coaching, mentoring, or support.
• Participate in the employee performance appraisal process, providing feedback as needed.

What we’re looking for:

• Extensive experience in hotel management and operations. Proven track record of successful leadership in similar roles, such as Director of Operations, Assistant General Manager, or similar. Prior international and hotel chains experience is highly valued.
• High proficiency in English and Italian; proficiency in a third language is a plus.
• Excellent communication and guest-oriented skills.
• Strong organizational and results-oriented mindset.
• Expertise in project management with a track record of successful implementation.
• A brand-oriented approach to ensure representation in adherence to brand standards.

Location: Rome, Italy