For a new opening of a Luxury Resort in South Sardinia, we’re looking for a

Director of Operations

The resort's opening is scheduled for the summer season of 2024 and will operate under a franchise agreement with one of the industry's leading brands. Reporting directly to the General Manager, as the second-in-command at the facility, you will be in charge of:

• Supervise the pre-opening and opening phases of the facility, which includes coordinating supplier research, staff selection, and logistical coordination.
• Coordinate and enhance the efficiency and alignment of all operational activities with corporate objectives.
• Collaborate with headquarters to formulate commercial and pricing policies.
• Manage the facility's communication and marketing efforts.
• Ensure the correct implementation of standard operating procedures.
• Provide training, motivation, and supervision for the facility's staff.
• Maintain continuous oversight of the budget, accounting, and economic results achieved.
• Collaborate with the Front Office Manager (FOM) to define objectives, plan workflows, and oversee procurement management.
• Ensure high-level client service and planned hotel performance.
• Develop and implement strategies, goals, and budgets for hotel products and service levels.
• Assist the General Manager in all aspects of hotel operations.
• Prepare reports for the GM and head offices.
• Organize and participate in department head meetings.
• Oversee hiring, competency, and efficient job management in all hotel departments, particularly in F&B.
• Manage supplementary sales accounts and verify incoming invoices.
• Address complaints and maintain service standards.

Requirements:

• Current or previous experience working as Food & Beverage Director or as Food & Beverage Assistant Director role, in a 5-star hotel or similar hospitality industry
• Knowledge of software management tools with operating accounts, P&L, budgets, ratios and financial reports.
• Fluent English and Italian
• Highly organized person with strong planning skills
• A proven track record of successfully leading people
• Strong communications skills and guest-oriented attitude

Location: Cagliari, Sardinia