E-Commerce Manager
Hayes, West London (4 days office / Friday work from home)
Salary £64,000 + 5% Bonus + Excellent Benefits

We are looking for an experienced and commercially focused E-Commerce Manager to join a growing omni-channel retail business with ambitious growth plans over the next five years.

This is an exciting opportunity for a driven digital professional to take ownership of e-commerce growth strategies, lead performance optimisation initiatives, and help shape the future of a premium consumer brand within a fast-paced environment.

The successful candidate will play a key role in driving profitable online sales, improving customer engagement, enhancing digital performance, and identifying new marketplace opportunities.

About You

• Proven experience in an E-Commerce Manager or similar digital commerce role
• Strong background in website management and online trading
• Experience managing performance marketing campaigns with a focus on ROAS and sales growth
• Commercially minded with strong analytical skills
• Excellent attention to detail and organisational skills
• Confident communicator with the ability to work cross-functionally
• Self-motivated, proactive and able to bring fresh ideas to the business
• Experience working with third-party marketplaces would be advantageous
• Comfortable working within a fast-paced, evolving environment

Key Responsibilities

• Develop, plan and execute the annual promotional calendar and e-commerce sales strategy
• Identify and deliver new online growth opportunities alongside the senior commercial leadership team
• Work closely with marketing teams and external agencies to maximise ROAS, traffic, and conversion performance
• Support and improve day-to-day e-commerce operations
• Oversee product listings, ensuring accuracy across pricing, descriptions, imagery and product data
• Develop strategies to improve conversion rates and average order value (AOV)
• Manage digital integrations, product feeds and promotional activity across third-party websites and marketplaces
• Analyse website and campaign performance using Google Analytics and other reporting tools
• Create clear reporting dashboards and communicate campaign performance to key stakeholders
• Support email marketing and social media activity
• Review customer journeys and touchpoints across departments to improve overall customer experience
• Build strong working relationships with internal teams, agencies and suppliers
• Stay up to date with digital trends, competitor activity and emerging marketplace opportunities

What’s on Offer

• £64,000 salary
• 5% performance-related bonus
• Hybrid working (4 days office / Fridays from home)
• 25 days holiday
• Private medical insurance
• Pension contribution
• Life insurance
• Ongoing training and career development
• Team events and initiatives

This is a fantastic opportunity to join a highly successful business with ambitious growth plans and a strong focus on innovation, digital performance and customer experience.