EAP Business Development & Account Manager Belgium & Netherlands

Location: Belgium or Netherlands/Remote

Our client

Our client is a global employee assistance programme (EAP) provider. They help organisations promote health and wellbeing to their employees while at the same time improving productivity and reducing absence around the world. Their global employee assistance programmes (EAP's) and coaching services provide a range of support services to organisation's employees and their immediate family members. They also provide critical incident management services, expert and immediate solutions to organisations, teams and individuals preparing for and recovering from crises.

About the role

This role focuses on the growth of the company’s sales in Belgium and Netherlands and to manage a portfolio of Employee Assistance Programmes (EAP) and Wellbeing services for new and existing clients. This role will be crucial in the development of the Netherlands and Belgium markets through managing existing client relationships, identifying new sales opportunities and expanding on-selling opportunities within the existing client base.

One of the key aspects of the role is finding new business opportunities and an exciting component of this will be working with leaders to plan and execute a strategy to drive client retention and identify and secure new clients. As such, the Business Development & Account Manager will need to be acquainted with the marketplace as well as competitors at a local level.

A positive attitude towards teamwork, partnership and support will be an important attribute but the role will also require someone who is a self-starter and who can hit the ground running. Preference will be given to those with more than five years’ experience within the mental health, insurance or employee benefits environments.

Key Responsibilities:

Business Development and Sales

• Create and implement an effective sales strategy in Belgium and Netherlands to enable delivery of overall sales targets.
• Effectively engage with internal and external ICAS stakeholders (i.e., clinical operations, corporate supports teams and external affiliates) to effectively engage potential clients to prospect new business.
• Generate new business revenue as per allocated targets.
• Proactively identify trends within the market to inform and develop value propositions for new or add-on sales opportunities.
• Build a sales pipeline aligned with the overall business strategy.
• Coordinate, participate and support all sales processes including monitoring and forecasting of sales performance.
• Set up and manage alliances and relationships with various third-party companies such as brokers and channel partners for distribution and/or lead generation.
• Ensure that data is accurately entered and managed within the company’s CRM or other sales management systems.
• Write specifications and proposals. Participate in pricing the solution/service.

Client Retention

• Management of a portfolio of predominantly Belgium and supporting Netherlands based corporate clients, including programme launches and ongoing programme management.
• Ensuring excellent customer service and outstanding customer experience
• Effective liaison with various internal departments in the delivery of services to portfolio of clients
• Use data to demonstrate the impact and value of programmes through effective delivery of reports.
• ·Establish effective relationship and collaborations internally, as well as within the extended business environment.
• Maintain a good relationship with clients and new contacts.

Administration & Financial Management of Account

• Effective and accurate maintenance of client information on relevant ICAS systems
• Effective collaboration with ICAS Finance teams to ensure timeous invoicing and assistance with tracking of debtors
• Effective client budget management
• Effective renewal and annual increase negotiations

Knowledge, skills and experience

• Relevant Bachelor’s degree in business or sciences is preferred.
• Extensive client services experience and expertise
• Demonstrable experience in managing sales targets, ideally having operated in both Belgium and Netherlands
• Fluent English, Dutch/Flemish and French
• Extensive client services experience and expertise
• Preference for thorough knowledge and thorough understanding of EAP including commercial underpinnings of such programmes.
• Strong project managements skills to deal with complex projects under time pressure.
• Solid experience in working with data and programme reporting.
• Excellent presentation skills
• Strong negotiating skills and the ability to close deals.
• Demonstrated ability to work independently as well as part of a functional and diverse team.
• Problem solving skills and attention to detail.
• The ability to build and maintain relationships and contacts.
• Possess the ability to be flexible, prioritize task and multi-task.

Contact
Peter Wharton
Antal International
pwharton@antal.com