Our client is a market leader in the Wine and Spirits industry, with a strong presence in the UAE for several decades. Renowned for its premium portfolio and customer-centric approach, the company continues to drive innovation and excellence within the region’s beverage sector.

We are seeking to recruit an E-Commerce Manager, based in Dubai, UAE. The ideal candidate will have a proven track record of managing the e-commerce function within a large-scale organization, with a focus on driving growth, enhancing customer experience, and achieving business performance objectives.

Purpose of the role is to establish and sustain undisputed market leadership for the e-commerce business in the UAE by driving growth and achieving financial targets in line with business objectives, while ensuring a seamless, efficient, and delightful customer experience across all stages of the customer journey.

Key Responsibilities

• Provide strategic leadership to the e-commerce websites, ensuring the achievement of all business KPIs related to sales, profitability, and customer satisfaction.
• Deliver an exceptional customer experience by ensuring the online purchase journey is smooth, intuitive, quick, and reliable.
• Analyze customer behavior and market trends to identify key purchase drivers, quantify untapped market potential, and capitalize on “white space” opportunities to increase online conversions.
• Ensure optimal website performance — visually appealing, user-friendly, fast-loading, and secure for all users.
• Enhance online visibility and traffic by leveraging SEO best practices and digital optimization tools.
• Leverage data and analytics to develop insightful reports that monitor key business, performance, and website metrics.
• Interpret MIS and analytics reports to identify growth opportunities and areas for operational and customer experience improvement.
• Drive operational efficiency through effective inventory management and replenishment processes.
• Foster customer engagement by developing and maintaining an active online community through promotions, loyalty programs, and reward initiatives.

Minimum Qualifications

• 4–6 years of proven success in managing an e-commerce platform for a large-scale organization, preferably within the Food & Beverage, FMCG, or Wine & Spirits industry.
• Bachelor’s degree in Marketing, Data Science, Business, or a related commercial discipline.
• Demonstrated ability to drive growth, optimize digital performance, and deliver measurable business results.
• Strong leadership and team management skills, with the ability to inspire cross-functional teams and manage stakeholders effectively.
• Relevant UAE market experience is essential, and the candidate must be currently based in the UAE.