Role:                           EDI Developer (Support & Implementation)

Experience:                7 - 10 years

Location:                    Remote

Job Description:

Ø    Strong experience in any of the B2B EDI Integration Tools (Cleo Clarify/Harmony, IBM Sterling Integrator, Seeburger, MuleSoft) with domain experience in manufacturing, logistics, retail or transportation.

Ø    Monitor tickets to ensure Initial Response SLA Agreement is achieved.

Ø    Troubleshoot translation failures, engage customer, and communicate cause of failure and fix.

Ø    Troubleshoot, fix, report any issue resulting in data movement delays and failures.

Ø    Assist & troubleshoot critical issues that denote infrastructure and/or application related issues impacting the customer base.

Ø    Escalate urgent problems requiring more in-depth knowledge when needed.

Ø    Contribute to knowledge base by documenting best practices to assist in making day to day work more efficient.

Ø    Work directly with customers via phone, email or remote access to provide world class support

Ø    Problem solving and communicating resolutions effectively.

Ø    Willing to work on rotational shift basis.

Requirements:

v    Degree in Computer Science, Programming, or related field; bachelor’s degree preferred or equivalent experience.

v    Experience providing customer service.

v    Database knowledge

v    An understanding of Java as most errors you will encounter are Java stack related.

v    Experience with communication protocols such as FTP, SFTP, AS2, HTTP, etc.

v    Experience with any Data Transformation Software, working knowledge of EDI preferred along with any-to-any data transformation.