Our client is a leading eCommerce platform, providing API solutions in a microservices architecture. Unlike Amazon which provides a platform for small retailers, they service big enterprises and medium-sized businesses in the automotive industry, big clothing and food retailers, and telecommunications companies.
They are focused on providing all the tools and building blocks their customers need to deliver outstanding online shopping experiences and innovation across all digital touchpoints. They have introduced a modular, API-first cloud-native commerce platform, one of the first to make use of the headless commerce space.

They have expanded across Europe, the US, and Asia and in 2021, they announced a $140m funding, and for that, they are looking to expand their customer success team as more and more big clients are joining.

Your responsibilities

• You will be responsible for supporting their EMEA customers in making the best use of their microservices-based, API-first technology, cloud-native and headless platform
• Advising and guiding customers on how to develop their future technology and e-commerce stack on top of the platform
• Educating and helping customers to understand the business value of new features in line with their business cases
• Planning, coordinating, and carrying out strategic business reviews with clients
• Collecting and communicating customer input and requirements for the new feature developments which the Product team are working on
• Working closely together with different departments to deliver expertise and to ensure our customers reach their goals
• Taking an active role in supporting our customers in growing their business on top of the platform

What would make you successful

• 2+ years experience in either a Customer Success, Technical Consulting, Training or Pre-sales role within a SaaS environment
• Recent and relevant retail or eCommerce experience is required (ideally having been part of a commerce replatforming previously)
• Fluent in English
• A confident, articulate, and empathetic communicator with excellent presentation skills and a high degree of customer orientation
• A strong blend of business and technical knowledge to work with a variety of customers and stakeholders
• A structured and proactive working style with the ability to work both independently as well as part of a cohesive team
• Team player who enjoys working in an international and growing tech/software environment with distributed team members across the globe

Our client offers

• Remote Work: Up to 60 days/year from a country different from your base country
• Open Learning & Development Budget
• ct Academy: Regular internal training sessions
• Flexibility: Morning person or night owl? We believe in outcome and motivated employees
• Mindset & Growth: A diverse workspace with an open, international culture & learning environment