Job Title:       Executive Director/Chief Operating Officer, Nigeria

Industry:        Financial Services

Location:        Nigeria

Salary:            Competitive Salary Package + Benefits

Job Purpose:

The Executive Director/Chief Operating Officer, would be accountable for optimal functioning of the business operational initiatives, including but not limited to the client servicing operating model and the back-office operations on behalf of the Company.

Key Responsibilities:

• Provide effective support to MD/CEO and the board in defining the strategic direction and focus of the company.
• Annually design, implement, and manage Underwriting, Claims and Reinsurance philosophies, guidelines, and approval thresholds.
• Oversee the delivery of projected Underwriting, Claims and Reinsurance performance results.
• Drive technical and operational excellence in line with industry standards and regulation and ensure consistent quality service delivery.
• Provide direct oversight for day-to-day insurance policy administration, claims management, and process improvement.
• Ensure the growth of the company's life insurance portfolio through the implementation of best insurance practices.
• Implement new digital technologies to achieve operational and technical excellence for the business.
• Executive decisions on technological requirements on behalf of the company and drive profitability through technology adoption.
• Ensure a seamless end-to-end digital experience for customers in accessing the company's products and services.
• Design and launch products that meet customer requirements and fulfil the financial objectives of the company.
• Develop and manage a robust actuarial function for the company.
• Oversee the actuarial function as it relates to monitoring and review of the company’s products’ pricing, computation of technical reserves, ALM, etc.
• Ensure consistency of quality service delivery
• Participate in ad-hoc projects and perform other duties as assigned.

Key Competences Areas:

Functional Skills

• Knowledge of the Insurance industry.
• Ability to balance between short term and long-term objectives.
• Knowledge of business strategy.
• Knowledge of Financial Management & Budgeting.
• In-depth understanding of process improvement.
• Knowledge of product innovation.
• Knowledge of Risk Management.

Behavioural skills

• Excellent relationship management
• Excellent decision-making skills
• Excellent attention to detail
• Excellent analytical skills
• Excellent communication skills (oral and written)
• Excellent interpersonal skills
• Excellent versatility
• Excellent entrepreneurial skills
• Excellent negotiation skills
• Excellent leadership skills
• Excellent managerial skills
• Excellent execution skills

Job Requirements:

Education:

• Minimum requirement: A Bachelors’ degree from a reputable University in any relevant discipline
• Added advantage: MSc or MBA.

Experience

• Minimum requirement: 15 years’ cognate experience
• Added Advantage: Minimum of 7 years’ multi-faceted experience in a management role.

Professional (Memberships & Certifications)

Minimum requirement: Membership of any relevant professional body (e.g., CIIN, ICAN, etc.)