RESPONSIBILITIES:

• Responsible for customers “order to delivery process”, follow up all related process steps, complete required system transactions and ensure order is delivered on time,
• Coordinate customer communication, receive customer calls & e-mails, inform related departments about the requirements, follow-up production and delivery operations, inform customers on time about order shipment status,
• Organize shipments by coordination of internal units; provide customer requirements to the departments Sales, Production Planning, External Trade, Logistics and Credit Control and ensure information flow is provided between all relevant departments,

• Ensure proforma invoice is approved by customer, all necessary documents are provided on time, order is processed in the credit limit frame, logistics & trade departments are informed on time for necessary preperation for the shipment

QUALIFICATIONS:

• Bachelor’s degree,
• Minimum 2 years of experience in the field of customer orders operations,
• Good command of written and spoken English & Russian,
• Excellent command of MS Office applications, SAP knowledge is a plus,
• Experienced in customs and trade legislation,
• Ability to work as a team member,
• Strong planning, communication and coordination skills