For a luxury resort in Umbria we are looking for a

F&B OPERATIONS MANAGER

Main Duties:

• To ensure that all employees provide exceptional guest service at all times
• To spend time in public areas observing employee-guest interaction and talking with guests, coaching employees in guest service skills in order to ensure the satisfaction of resort guests.
• To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• To oversee the punctuality and appearance of all Food and Beverage employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
• To ensure that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
• To conduct regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
• To maximize the effectiveness of all employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
• To oversee and assist in the recruitment and selection of all Food and Beverage employees.
• To coordinate the preparation of the Annual Business Plan for Food and Beverage and analyse business performance to facilitate accurate and meaningful forecasting, involving the respective Heads of Department as appropriate.
• To assist in the inventory management and ongoing maintenance of hotel operating equipment and other assets.
• To actively participate in revenue management meetings, overseeing the appropriate pricing structures to maximise yield and overall profits in Outlets and Banquets.
• To constantly evaluate local, national and international market trends, vendors and other hotel/restaurant operations to make sure that the hotel’s own operations remain competitive and cutting edge.
• To encourage Heads of Department to look for Marketing and Public Relations opportunities to increase awareness and ultimately business.

Job Requirements:

• Previous experience as Outlet Manager/Assistant F&B Manager/F&B Manager for luxury hotels or fine dining/Michelin starred restaurants
• Professional experience abroad is mandatory
• Excellent knowledge of Italian cuisine, food and wines
• Strong leadership and management skills
• Outstanding communication skills
• Excellent knowledge of English, both oral and written
• Proficiency with Microsoft Office

Location: Umbria